Refund policy

Return & Refund Policy
30-Day No-Questions-Asked Return Policy

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return without providing a reason.

If you received a defective, damaged, or incorrect item, please contact us at support@dimensionalera.com and include photos of the item and the issue. We will prioritize arranging a replacement or a full refund.

For any other questions regarding returns or refunds, please contact us at support@dimensionalera.com and we will do our best to assist you.

How to Initiate a Return

To request a return, please contact us at support@dimensionalera.com before sending your item back.

If your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to return your package.

All approved returns should be shipped to:

No. 2, Hudun Malu, Chating Town, Guangxin District, Shangrao, Jiangxi, 334100, China

Items sent back without first receiving return approval and instructions from us may not be accepted.

If you have any questions regarding returns, please contact us at support@dimensionalera.com.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so that we can review the issue and arrange an appropriate solution.

Please include your order number and clear photos showing the item and the issue.

Exchanges

For defective or incorrect items, we will arrange a replacement at no extra cost.

For other returns, the fastest way to receive a different item is to return the original item for a refund and place a new order after your return has been approved.

EU 30-Day Return Period

For orders shipped to the European Union, we provide a 30-day return period. You may request a return within 30 calendar days of receiving your order without providing a reason, subject to the applicable conditions of this policy.

This policy does not limit any mandatory consumer rights or protections that may apply under applicable local laws.

Refunds

Once we receive and inspect your returned merchandise, we will send you an email confirming whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

If more than 7 business days have passed since we confirmed your refund approval and you have not received your refund, please contact us at support@dimensionalera.com for assistance.