Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

If you receive a defective, damaged or incorrect item, simply contact us at support@dimensionalera.com with photos, and we will arrange a replacement or a full refund.
For any other questions, please feel free to reach out to us, and we will do our best to assist you.

How to Initiate a Return

To start a return, please contact us at support@dimensionalera.com. Please note that all returned items must be shipped to the following address:

No. 2, Hudun Malu, Chating Town, Guangxin District, Shangrao City, Jiangxi Province, 334100, China.

If your return request is approved, we will provide you with a prepaid return shipping label with detailed instructions on how to send your package back. We offer free return shipping.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to reach out to us anytime at support@dimensionalera.com.

Damages & Defective Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us right away so we can evaluate the issue and resolve it for you as quickly as possible.

Exchanges

The fastest way to get the item you want is to return your original item for a refund, and then make a separate new purchase for the replacement item once the return has been approved.

EU 30-Day Cooling-Off Period

Notwithstanding the above terms, for orders shipped to the European Union, you have the legal right to cancel or return your goods within 30 days for any reason, with no justification required. The item must still be returned in its original, unused condition, with all tags and original packaging intact, along with your proof of purchase.

Refunds

Once we receive and inspect your returned merchandise, we will send you an email notification to confirm whether your refund has been approved. If approved, the funds will be automatically refunded to your original payment method within 7 business days.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

If more than 7 business days have passed since we confirmed your return approval and you have not yet received your refund, please contact us at support@dimensionalera.com for assistance.