Shipping Policy

All products are shipped from:

No. 2, Hudun Malu, Chating Town, Guangxin District, Shangrao, Jiangxi, 334100, China

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Processing times may vary slightly during holidays, promotional periods, or periods of unusually high order volume.

Shipping Destinations

We currently ship to:

• United States
• Australia
• France
• Germany
• Italy

Estimated Shipping Time

• United States: 15–20 business days
• Australia: 15–20 business days
• France, Germany, and Italy: 15–20 business days

Shipping times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, or other circumstances outside our control.

Shipping Rates

• Orders under $120: Flat rate of $10
• Orders from $120 to $199.99: Flat rate of $5
• Orders of $200 or more: Free standard shipping

Once your package has been shipped, we will send the tracking number to your registered email address. You can track your order through the Track Order page on our website.

Lost or Undelivered Packages

If your package is marked as delivered but you have not received it:

• Please check with your neighbors, building front desk, or local post office.
• Please contact our customer service team within 30 days of the delivery date.

We will work with the logistics provider to investigate the shipment and, based on the investigation results, arrange a replacement shipment or issue a full refund.

If the logistics provider confirms that the package is lost, we will either reship the order or issue a full refund.

Shipping Restrictions

Some products cannot be shipped to PO Boxes or military APO/FPO addresses.

If your order is affected by a shipping restriction, our customer service team will contact you.

Customs & Import Duties

We ship orders on a DDP (Delivered Duty Paid) basis.

Applicable import duties and customs fees are prepaid by us through our logistics partner. Under our standard DDP arrangements, customers will not be required to pay additional import duties or customs fees upon delivery.

The cost of applicable duties is included in the product price.

Refused Packages

If a package is refused upon delivery without a valid reason, any resulting return shipping or related logistics costs may be deducted from the refund.

This does not affect your rights under our standard 30-day return policy or any applicable consumer protection laws.

For packages confirmed as lost or damaged by the logistics provider, we will cover the cost of reshipping or provide an appropriate refund.

Questions About Shipping

If you have any questions about shipping, please contact us at:

Email: support@dimensionalera.com

Phone: +86 157 9775 2198

Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)