Terms of service

Terms of Service

Overview

Welcome to Dimensional Era! In this document, "we" and "our" refer to Dimensional Era. Dimensional Era operates this store and website, including all related information, content, features, tools, products, and services included in your order, to provide you ("customers") with a curated shopping experience, collectively known as the "Services." Dimensional Era uses Shopify's technology to provide you with these Services.

These terms and conditions, along with any policies mentioned herein (collectively, the "Terms of Service" or the "Terms"), define your rights and responsibilities when using this Service.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By accessing, using, or interacting with our services, you agree to be bound by these Terms of Service and our Privacy Policy (https://dimensionalera.com/policies/privacy-policy). If you do not accept these Terms of Service or our Privacy Policy, you may not access or use our services.

Article 1 – Access Permissions and Accounts

By agreeing to these Terms of Service, you warrant that you have reached the legal age of majority in the state or province where you reside, and that you consent to any minor dependents under your guardianship using devices owned, purchased, or managed by you to use our services.
In order to use our services, including browsing our online store or purchasing any goods or services we offer, you may need to submit specific information such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, up-to-date, and complete, and that you have all the necessary rights to submit such information.
You are solely responsible for protecting your account credentials and all activities conducted under your account. You may not transfer, sell, assign, or authorize your account to any third party.

Article Two – Our Products

We make every reasonable effort to ensure the accuracy of the products and services displayed in our online store. However, please note that product colors and appearances may differ from what is shown on the screen due to variations in the type of device you use to access our store, as well as the differences in your device's display settings and configurations.
We do not guarantee that any goods or services you purchase will look or be of the quality you expect, nor do we guarantee that they will be exactly the same as the descriptions or pictures in our online store.
We reserve the right to modify all product descriptions at any time without notice. We have the right to stop selling any goods at any time and may, as specific, limit the quantity of any goods available to any individual, geographic region, or jurisdiction.

Article Three – Orders

By submitting an order, you are making an offer to purchase. Dimensional Era reserves the right to accept or reject your order at its sole discretion without giving any reason. Your order is only confirmed as accepted after formal confirmation from Dimensional Era. We must receive and process your payment before accepting your order.

Please carefully review your order before submitting it, as Dimensional Era may not be able to accept cancellation requests once the order is accepted. If we refuse, modify, or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number you provided at checkout.

All items purchased from us can only be returned or exchanged according to our Refund Policy (https://dimensionalera.com/policies/refund-policy).

Your purchase is for personal or family use only; resale or export for commercial

 purposes is prohibited.

Article 4 – Pricing and Settlement

Prices, discounts, and promotions are subject to change without notice. The price of goods or services is the price at the time you submit your order and is confirmed in your order confirmation email. Unless otherwise expressly stated, the prices shown do not include taxes, shipping costs, handling fees, customs duties, or import taxes.
Prices displayed in our online store may differ from those in physical retail stores, other online stores, or third-party marketplaces. We may periodically offer service promotions that will adjust prices and are subject to supplemental terms and conditions to these Terms. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to submit up-to-date, complete, and accurate purchase, payment, and account information for all transactions completed at our store. You agree to promptly update your account information, including your email address, credit card number, and expiration date, so that we can process your transactions and contact you when necessary.
You declare and warrant that:

(i) All credit card information you provided is true, accurate, and complete;

(ii) You have full authorization to use this credit card for shopping;

(iii) All expenses incurred will be paid by your credit card issuer;

(iv) You will pay all costs incurred at the prices listed, including freight, handling fees and all applicable taxes (if applicable).

Article 5 – Transportation and Distribution

We are not liable for any delays in shipping or delivery. All delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by courier companies, customs procedures, or events beyond our reasonable control.

Ownership and risk of loss of the goods transfer to you the moment we hand them over to the transport carrier.

Article 6 – Intellectual Property

Our services, including but not limited to all trademarks, brand names, text, visual effects, images, graphics, product reviews, video and audio content, as well as their design, selection and layout, are the property of Dimensional Era, its affiliates or licensors, and are protected by U.S. and international patent, copyright and other intellectual property laws.
These Terms grant you a limited license to use the Service solely for your personal, non-commercial purposes. You may not copy, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content contained in the Service without our prior written consent.

Nothing in these Terms shall be construed as granting you any license or right to use any patents, trademarks, copyrights, or other intellectual property owned by Dimensional Era, Shopify, or any third party, except for the limited rights expressly set forth in these Terms. Unauthorized use of the Service may violate federal and state intellectual property laws. Dimensional Era reserves all rights not expressly granted in these Terms.
The name, logo, product and service names, designs, and slogans of Dimensional Era are trademarks of Dimensional Era, its affiliates, or licensors. You may not use these trademarks without the prior written permission of Dimensional Era. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify Inc. All other names, logos, product and service names, designs, and slogans appearing in this Service are trademarks of their respective owners.

Article 7 – Optional Third-Party Tools

As part of our services, you may access customer-facing tools provided by independent third parties. We do not monitor, control, or interfere with these external tools in any way.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, conditions, or accreditations of any kind. We are not liable for any liability arising out of or related to your use of optional third-party tools.
You use any optional tools provided on this website at your own risk and at your own discretion, and you must verify and agree to the terms set forth by the third-party provider of each tool.
We may introduce new features, including other tools and resources, through this service in the future. All new features will be considered part of this service and subject to these Terms of Service.

Article 8 – Third-Party Links

This service may contain website content and hyperlinks (including embedded third-party features) operated or provided by external third parties. We do not review or evaluate the accuracy or content of any third-party websites or materials you choose to access. If you choose to leave this service to access external third-party resources, you do so at your own risk.
We are not liable for any damages or losses arising from accessing third-party websites, purchasing or using any goods, services, resources or content on third-party platforms.

Before engaging in any transaction with any third party, please carefully read and understand all their policies and terms. All complaints, claims, concerns, or inquiries regarding third-party goods and services should be directed to the relevant third party directly.

Article 9 – Relationship with Shopify

Dimensional Era uses Shopify's technology to provide you with services. All sales and purchases made through this store are transacted directly with Dimensional Era. By using this service, you acknowledge and agree that Shopify is not liable for any sales activities between you and Dimensional Era, including any injury, damage, or loss arising out of or relating to your purchases of goods and services. You hereby completely release Shopify and its affiliates from any claims, damages, and liabilities arising out of or relating to your purchases and transactions with Dimensional Era.

Article 10 – Privacy Policy

All personal data we collect through this service is governed by our Privacy Policy (https://dimensionalera.com/policies/privacy-policy), and some personal information may also be governed by Shopify's Privacy Policy (viewable separately). By using this service, you acknowledge that you have read and accepted our Privacy Policy.

Because this service is hosted on Shopify's infrastructure, Shopify will collect and process personal data related to your access to and use of this service in order to provide and improve the platform. Information you submit through this service will be transferred to and shared with Shopify and third-party partners (who may be located in jurisdictions outside your country of residence) in order to fulfill this service. Please see our Privacy Policy (https://dimensionalera.com/policies/privacy-policy) for full details on how we, Shopify, and our partners process your personal data.

Article 11 - Feedback

If you submit, upload, publish, transmit via email or otherwise any ideas, suggestions, feedback, comments, proposals, plans or other materials (collectively, the “Feedback”), you hereby grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in all media formats for any purpose, including commercial use.

For example, we may exercise our rights under this license to operate, deliver, evaluate, enhance, improve and promote the services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You further declare and warrant:

(i) You own all rights to your feedback and every element contained therein;

(ii) You have disclosed any compensation or reward you have received for submitting feedback;

(iii) Your feedback is fully in accordance with these terms.
We have no obligation now or in the future:

(1) Your feedback will be kept confidential;

(2) Compensation for your feedback;

(3) Reply to your feedback.
We reserve the right (but not the obligation) to monitor, edit, or delete feedback that we deem illegal, offensive, threatening, defamatory, libelous, obscene, indecent, or otherwise objectionable, or that infringes on any party's intellectual property rights or violates these Terms of Service.
You agree that your feedback will not infringe on any third party's rights, including copyright, trademark rights, privacy rights, image rights, or other proprietary or personal rights. You further agree that your feedback will not contain defamatory, illegal, abusive, or obscene content, nor will it contain any computer viruses or malicious code that may interfere with the operation of this service or any related website.

You must not use a false email address, impersonate another person or entity, or otherwise mislead us or any third party into believing the source of any feedback you submit. You are solely responsible for all feedback you post and its accuracy. We are not responsible for any feedback posted by you or any third-party users.

Article 12 – Errors, inaccuracies, and omissions

The information provided in this service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, and stock availability. We reserve the right to correct all errors, inaccuracies, and omissions at any time, as well as the right to modify or update information or cancel orders without prior notice, including after you have submitted your order.

Article Thirteen – Prohibited Uses

You may only access and use this service for lawful purposes. You may not access or use this service for any of the following purposes:

(a) for any illegal or malicious purpose;

(b) Violating any international, federal, provincial, state, or local law, regulation, or ordinance;

(c) Infringement or violation of our intellectual property rights or any third party's proprietary rights;

(d) Harassing, insulting, abusing, harming, defaming, disparaging, intimidating or harming any of our employees or any other individual;

(e) Spreading false or misleading information;

(f) Uploading, downloading, sending, receiving, or reusing any material that violates these terms;

(g) Distributing unsolicited advertising or promotional materials, including spam, chain letters, advertising mail or other similar solicitations;

(h) Impersonating or attempting to impersonate any other individual or legal entity;

(i) Engaging in any other conduct that restricts or impedes any individual’s ability to use or enjoy the Services, or conduct that we believe may cause harm or liability to users of Dimensional Era, Shopify, or other Services.
Furthermore, you agree not to:

(a) Uploading or transmitting viruses or any malicious code designed to disrupt service functionality or operation;

(b) To copy, reproduce, photocopy, capture, sell, resell, or otherwise exploit any part of the Service for commercial gain;

(c) Collecting or tracking other users' personal information;

(d) Launching spam, phishing, clickjacking or deceptive attacks against this service;

(e) Using bots, web crawlers, scraping tools, data collection tools, automated scripts, AI agents or any automated or manual scraping tools to access the service;

(f) Interfering with, bypassing or circumventing our security measures, access controls, robot exclusion headers or other security measures implemented to restrict unauthorized access to the Services.
If we determine that you have violated any provision of these Terms, we reserve the right to immediately suspend, disable or terminate your account without prior notice.

Article 14 - Automated Agents

14.1 Scope of Agency Terms

This section (“Agent Terms”) applies if you use, enable, authorize, or deploy any automated agent software or service to access, use, or interact with the Service. “Agent” means any software or service that operates autonomously or semi-autonomously on a user’s device without the need for continuous direct human supervision.

14.2 Agent Identification Requirements

No agent may access, use, or interact with the Service unless they always clearly identify themselves and fully comply with the requirements of Section 14.4 below. Furthermore, if we request an agent to cease accessing or interacting with the Service, that agent must immediately cease all such activities.

14.3 Proxy Access Restrictions

We reserve the right to impose technical restrictions on how and how any agent can access, use, and interact with the Service.

14.4 Mandatory Agent Rule

All agents must comply with the following requirements:

Agent/[agent name](i) Disclose automation activities in each HTTP/HTTPS request by including an identifier in the user agent string of the request;

(ii) No aspect of automated agent activities may be concealed or covered up, including but not limited to mimicking human browsing patterns or bypassing CAPTCHA and anti-bot verification systems designed to distinguish automated traffic from human users;

(iii) Answer all verification prompts designed to distinguish between human users and automated systems truthfully;

(iv) You shall not circumvent or evade any security measures implemented to prevent, restrict, modify or regulate proxy access services.

Article 15 – Termination

We may terminate this Agreement or revoke your access to the Services (or any part thereof) at any time at our sole discretion without notice. You will still be liable for all outstanding fees up to and including the termination date.
The following terms shall remain in force and effect upon termination of this Agreement: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entity Agreement, Assignment, Applicable Law, Privacy Policy and all other terms which by their nature are intended to remain in force and effect upon termination.

Article 16 – Disclaimer

All content displayed or provided on this service is for general informational purposes only. We make no warranty as to the accuracy, completeness, or availability of such information. You assume all risk in relying on such information. We are not liable for any damages or losses suffered by you, other service visitors, or any third party accessing such content as a result of relying on information hosted on this service.
Except as otherwise stated in writing by Dimensional Era, this service and all goods offered through the platform are provided "as is" and "as available" without any representations, warranties or conditions of any kind, express or implied. This excludes all implied warranties and conditions regarding merchantability, quality, fitness for a particular purpose, durability, title and non-infringement.

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.

Some jurisdictions restrict or prohibit the exclusion of implied warranties, therefore this disclaimer may not fully apply to your jurisdiction.

Article 17 – Limitation of Liability

To the fullest extent permitted by applicable law, Dimensional Era, our partners, directors, officers, employees, affiliates, representatives, contractors, service providers and licensors, and Shopify and its affiliates, shall not be liable for any claims arising out of or in connection with your use of the Service or any goods purchased through the Service, including but not limited to errors or omissions in the content, or any loss, damage or injury of any kind arising out of or in connection with the content (or goods) published, transmitted or distributed through the Service.

This exclusion covers all types of direct, indirect, incidental, punitive, special, and consequential damages, including loss of profits, loss of income, loss of savings, loss of data, replacement costs, and similar economic losses, whether the liability arises from contract, tort (including negligence), strict liability, or other legal theories, even if we have been advised of the possibility of such damages.

Article 18 – Compensation

You agree to indemnify, hold harmless, and hold harmless Dimensional Era, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against all losses, damages, liabilities, claims, and reasonable attorneys' fees arising out of or in connection with the following:

(1) You violate these Terms of Service or any document incorporated herein by reference;

(2) You have violated any applicable law or infringed upon the legitimate rights of any third party;

(3) Your access to and use of the service.
We will promptly notify you of any indemnifiable claims; delayed notification does not exempt you from your liability for compensation unless you suffer material loss as a result of the delayed notification.

We reserve the right to handle the defense and settlement of any such claims ourselves (including hiring lawyers), at your expense. However, we will not settle any claims that would impose non-monetary obligations on you without your consent (which you may not unreasonably refuse). You must fully cooperate with the defense of all indemnified claims, including providing all relevant supporting documentation.

Article 19 – Divisibility

If any provision of these Terms of Service is held to be illegal, invalid, or unenforceable, that provision shall remain in full force and effect to the fullest extent permitted by applicable law. An unenforceable portion shall be deemed to be separated from and removed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

Article 20 – Waiver; Full Agreement

Our failure to exercise or enforce any right or provision in these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with all policies and operating rules related to this Service posted on our website, constitute the complete agreement and understanding between you and us regarding your use of this Service. This document supersedes all prior or concurrent oral and written agreements, communications, and proposals between you and us, including all earlier versions of these Terms of Service.

No ambiguity in these Terms of Service shall be construed against the drafter.

Article 21 – Distribution

You may not delegate, assign, or transfer any rights or obligations under this Agreement or these Terms without our prior written consent; any assignment without our consent shall be void. We reserve the right to assign, transfer, or delegate these Terms and all related rights and obligations without prior notice or your consent.

Article 22 – Applicable Law

These Terms of Service, as well as all separate agreements under which we provide services to you, shall be governed by and construed in accordance with the federal, state, or district courts where Dimensional Era is headquartered. You and Dimensional Era agree to submit to the exclusive jurisdiction of those courts.

Article 23 - Title

All section headings used in this Agreement are for convenience only and should not limit or alter the meaning of these Terms in any way.

Article 24 – Amendments to the Terms of Service

You can view the currently valid version of the Terms of Service on this page at any time.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time, and the revised terms will be publicly posted on our website. It is your responsibility to visit our website periodically to stay updated.

We will notify you of any material revisions to these Terms in accordance with applicable local laws and regulations, and all revisions will be effective from the date specified in the formal notice. Your continued access to and use of the Service after the updated Terms are published constitutes your full acceptance of all such changes.

Article 25 – Contact Information

If you have any questions about these Terms of Service, please send an email to [email address] support@dimensionalera.com.
Our complete contact information is as follows:

Company Name: Dimensional Era

e-mail:support@dimensionalera.com

Business Address: No. 2, Hudun Road, Chating Town, Guangxin District, Shangrao City, Jiangxi Province

Contact number: +86 15797752198